Shipping Policy

Effective date: 11 November 2026

Delivery area

We currently deliver to serviceable addresses within India. Availability may depend on courier coverage, product restrictions and the delivery postcode entered at checkout.

Processing and delivery estimates

Orders are normally prepared for dispatch within 1–3 business days after payment confirmation or order acceptance. Estimated delivery is usually 3–10 business days after dispatch, depending on destination and courier service. These timeframes are estimates, not guarantees. Weekends, public holidays, severe weather, transport disruption, high-volume sales and events beyond our reasonable control may cause delays.

Shipping charges and tracking

Any shipping charge will be shown before you place the order. When tracking is available, we will send the tracking details to the contact information provided with the order. Tracking updates are supplied by the courier and may take time to appear.

Address and delivery attempts

Please provide a complete and accurate delivery address and a reachable telephone number. We are not responsible for delays caused by incorrect or incomplete information. If a parcel is returned because delivery could not be completed, additional shipping charges may apply before it is sent again.

Damaged, missing or incorrect deliveries

Inspect the parcel promptly. If it arrives visibly damaged, contains the wrong item or is missing an item, contact us within 48 hours of delivery with the order number and clear photographs or other reasonable evidence. We will investigate and provide an appropriate replacement, return or refund where required.

Delayed or lost parcels

If tracking has not updated for an unusual period or the estimated delivery date has passed, contact us at info@demetriain.online or +91 7983216204. We will coordinate with the courier. Where goods are not delivered within the agreed or stated period, your remedies under applicable consumer law remain unaffected.