Refund and Returns Policy
Effective date: 11 November 2026
Requesting a return or refund
Contact info@demetriain.online or +91 7983216204 within the applicable period stated in our Return Policy. Include your order number, the item concerned, the reason for the request and any photographs reasonably needed to verify the issue.
Inspection and approval
Returned items are inspected after receipt. We will tell you whether the return has been approved, rejected or requires more information. Discretionary returns must satisfy the conditions in our Return Policy. Defective, damaged, incorrect or materially misdescribed goods will be handled in accordance with applicable consumer law.
Refund method and timing
Approved refunds are normally initiated within 7 business days after inspection. Refunds for prepaid orders are sent to the original payment method where possible. For cash-on-delivery orders, we may request bank or UPI details through an appropriate secure channel. After we initiate a refund, banks and payment providers may require an additional 5–10 business days to display the amount.
Shipping charges and deductions
Original delivery charges and discretionary return-shipping costs are normally not refundable unless the return results from our error, defective goods or another situation where the law requires reimbursement. Any lawful deduction will be explained before the refund is completed.
Cancellations
You may request cancellation before dispatch. If the order has already been dispatched, the Return Policy applies. We may cancel an order because of stock errors, incorrect pricing, payment failure, suspected fraud, delivery restrictions or another legitimate reason. Any payment collected for a cancelled order will be refunded.
Late or missing refunds
If an approved refund has not appeared after the stated processing period, first check with your bank or payment provider. If it is still missing, contact us with the order number and refund confirmation.
Contact
For return or refund assistance, email info@demetriain.online, call +91 7983216204, or write to DEMETRIA MULTIVENTURES PRIVATE LIMITED, Office No. 04, 2nd Floor, Krishna Complex, Opp. D.M. Residence, Near Kutchery, Bareilly, Uttar Pradesh, India.