Return Policy
Effective date: 11 November 2026
Return window
You may request an eligible return within 7 days after delivery by contacting info@demetriain.online or +91 7983216204 and providing the order number and reason for return.
Return conditions
Unless the item is defective, damaged, incorrect or materially different from its description, returned clothing must be unused, unworn, unwashed and unaltered, with original tags, accessories and packaging. We may decline a discretionary return if the item shows wear, washing, fragrance, stains, damage or missing tags.
Items normally not eligible for discretionary return
For hygiene and safety reasons, underwear, lingerie, intimate wear, socks and certain personal-care or sealed items are normally not returnable once opened or tried on. Customised or altered products, gift cards and items clearly marked final sale are also normally excluded. These exclusions do not remove your rights where goods are defective, damaged, incorrectly supplied, counterfeit or materially different from their description.
Wrong, damaged or defective items
Contact us within 48 hours of delivery with photographs and the order number. After verification, we will arrange an appropriate replacement, return or refund without charging you for reasonable return shipping.
Size exchanges
Where available, you may request a size exchange within the return window. Exchanges depend on stock availability. If the requested size is unavailable, we may offer a refund or store credit, subject to applicable law and your agreement.
Return shipping
For discretionary returns or size exchanges, the customer may be responsible for return shipping unless we state otherwise. Use trackable packaging and retain proof of dispatch. Risk remains with you until the parcel reaches us. For verified wrong, damaged or defective goods, we will bear reasonable return shipping costs.
Consumer rights
This Policy is in addition to, and does not limit, rights that cannot be excluded under applicable consumer law.